AxionHost guarantees that our core network infrastructure and hosting services will achieve a minimum of 99.9% uptime per calendar month, excluding scheduled maintenance windows.
The SLA does not cover downtime resulting from: (a) Client-side misconfigurations, software errors, or resource exhaustion; (b) Scheduled maintenance (notices provided 48 hours in advance); (c) External network failures outside our direct control (e.g., major ISP outages); or (d) DDoS attacks that exceed our advertised mitigation capacity.
If monthly uptime falls below 99.9%, clients may be eligible for service credits. To claim credit, a ticket must be opened within 7 days of the incident, providing logs and evidence of the outage. Credits are applied as service extensions, not cash refunds.
Our commitment is performance. This SLA backs that promise.